Our Policies

The provider of services works with each client to discuss treatment options and their objectives, and to thoroughly review likely outcomes, benefits, and risks associated with each treatment. In the event the service can not be provided, either due to disqualifying health history or inability to obtain iv access, no charge will be applied. However, once the iv has been initiated and infusion has been started, no refund will be issued since this is a medical service.

We want our evaluations and treatments to not be hurried or appear so.

We ask that our clients make every effort to arrive on time and if there is a reason to cancel or move an appointment, that it is done with more than 12 hours notice. If the client arrives more than 15 minutes late, it is possible that we ask the appointment to be rescheduled.

If cancellations are not done with more than 12 hour notice or the client doesn’t show at all, Hydrate & Heal IV and Wellness reserves the right to charge $50 for your missed appointment.

This includes appointments where our service provider is unable to access the property or is turned away.

If Hydrate & Heal Iv and Wellness must cancel an appointment, a new appointment will be scheduled without penalty to the client, subject to availability.

Client Payment Responsibility

Insurance and Payment: The Client acknowledges that Hydrate & Heal IV And Wellness does not receive payment or reimbursement from managed care plans, Medicare, Medicaid, or any third-party payor, including health insurance, for its services. The Client will be billed directly and is solely responsible for payment, irrespective of potential  reimbursement from any third-party payer.

We only accept cash or cards. No Checks accepted.

Per Florida Statute 381.026, Florida law requires that your healthcare provider or health care facility recognize your rights while you are receiving medical care and that you respect the health care provider's or health care facility's right to expect certain behavior on the part of patients. You may request a copy of the full text of this law from your health care provider or health care facility. A summary of your rights and responsibilities follows:

Patient Rights:

1. A patient has the right to be treated with courtesy and respect, with appreciation of his or her individual dignity, and with protection of his or her need for privacy.

2. A patient has the right to receive a prompt and reasonable response to questions and requests.

3. A patient has the right to know who is providing medical services and who is responsible for his or her care.

4. A patient has the right to know what patient support services are available, including if an interpreter is available if he or she does not speak English.

5. A patient has the right to know what rules and regulations apply to his or her conduct.

6. A patient has the right to be given by the health care provider information concerning diagnosis, planned course of treatment, alternatives, risks, and prognosis.

7. A patient has the right to refuse any treatment, except as otherwise provided by law.

8. A patient has the right to be given, upon request, full information and necessary counseling on the availability of known financial resources for his or her care.

9. A patient who is eligible for Medicare has the right to know, upon request and in advance of treatment, whether the health care provider or health care facility accepts the Medicare assignment rate.

10. A patient has the right to receive, upon request, prior to treatment, a reasonable estimate of charges for medical care.

11. A patient has the right to receive a copy of a reasonably clear and understandable, itemized bill and, upon request, to have the charges explained.

12. A patient has the right to impartial access to medical treatment or accommodations, regardless of race, national origin, religion, handicap, or source of payment.

13. A patient has the right to treatment for any emergency medical condition that will deteriorate from failure to provide treatment.

14. A patient has the right to know if medical treatment is for purposes of experimental research and to give his or her consent or refusal to participate in such experimental research.

15. A patient has the right to express grievances regarding any violation of his or her rights, as stated in Florida law, through the grievance procedure of the health care provider or health care facility which served him or her and to the appropriate state licensing agency.

Patient Responsibilities:

16. A patient is responsible for providing to the health care provider, to the best of his or her knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications, and other matters relating to his or her health.

17. A patient is responsible for reporting unexpected changes in his or her condition to the health care provider.

18. A patient is responsible for reporting to the health care provider whether he or she understands a planned course of action and what is expected of him or her.

19. A patient is responsible for following the treatment plan recommended by the health care provider.

20. A patient is responsible for keeping appointments and, when he or she is unable to do so for any reason, for notifying the health care provider or health care facility.

21. A patient is responsible for his or her actions if he or she refuses treatment or does not follow the health care provider's instructions.

22. A patient is responsible for assuring that the financial obligations of his or her health care are fulfilled as promptly as possible.

23. A patient is responsible for following health care facility rules and regulations affecting patient care and conduct.

You have the right to receive a “Good Faith Estimate” explaining how much your medical and mental health care will cost. Under the No Surprise Act, health care providers must provide uninsured patients, or self-pay patients, an estimate of the expected charges for medical services, including psychotherapy services. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services. The Good Faith Estimate will also include items or  services reasonably expected to be provided along with the primary item(s) or service(s), even if the individual will receive the items and services from another provider or another facility.

You can ask your healthcare provider, and any other provider you choose, for a Good Faith Estimate for a scheduled or requested item or service. You could be charged more if complications or special circumstances occur. If this happens, and your bill is $400 or more for any provider or facility than your Good Faith Estimate for that provider or facility, federal law allows you to dispute the bill. Keep a copy of your Good Faith Estimate in a safe place or take pictures of it. You may need it if you are billed a higher amount.

The Good Faith Estimate is not a contract and does not require the uninsured (or self-pay) individual to obtain the items or services from any of the providers or facilities identified in the Good Faith Estimate.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.

If you are billed for more than this Good Faith Estimate, you may have the right to dispute the bill.

You may contact the health care provider or facility listed to let them know the billed charges are higher than the Good Faith Estimate. You can ask them to update the bill to match the Good Faith Estimate, ask to negotiate the bill, or ask if there is financial assistance available.

You may also start a dispute resolution process with the U.S. Department of Health and Human Services (HHS). If you choose to use the dispute resolution process, you must start the dispute process within 120 calendar days (about 4 months) of the date on the original bill.

If you dispute your bill, the provider or facility cannot move the bill for the disputed item or service into collection or threaten to do so, or if the bill has already moved into collection, the provider or facility has to cease collection efforts. The provider or facility must also suspend the accrual of any late fees on unpaid bill amounts until after the dispute resolution process has concluded. The provider or facility cannot take or threaten to take any retributive action against you for disputing your bill.

There is a $25 fee to use the dispute process. If the Selected Dispute Resolution (SDR) entity reviewing your dispute agrees with you, you will have to pay the price on this Good Faith Estimate, reduced by the $25 fee. If the SDR entity disagrees with you and agrees with the health care provider or facility, you will have to pay the higher amount.

To learn more and get a form to start the process, go to www.cms.gov/nosurprises/consumers or call 1-800-985-3059.

For questions or more information about your right to a Good Faith Estimate or the dispute process, visit www.cms.gov/nosurprises/consumers, email [email protected], or call 1-800-985-3059.

This Privacy Policy explains what information Hydrate & Heal IV and Wellness (HHIW) collects online, how that information is used, your choices and H&H’s other privacy practices. This Privacy Policy covers information collected online and on paper forms by HHIW.

Please read this Privacy Policy carefully.

Last updated: July 2024

Welcome to Hydrate & Heal Iv and Wellness (“us”, “we”, or “our”). At HHIW, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. We create a record of the care and services you receive from us, and this record helps to provide you with quality care and to comply with certain legal requirements. This Notice applies to all of the records of your care generated by us, and informs you about the ways in which we may use and disclose information about you. We also describe your rights to the health information we keep about you, and describe certain obligations we have regarding the use and disclosure of your health information.

Information We Collect

1. Personal Information:
2. • When you visit our website or use our services, we may collect personal information, such as your name, contact information, and demographic details.
3. Payment Information:
4. • If you make a purchase or engage in a transaction with us, we may collect payment information, such as credit card details, to process your payments securely.
5. Usage Information:
6. • We may collect information about how you interact with our website and services, including your IP address, browser type, device information, and pages visited.

How We Use Your Information

1. Providing Services:
2. 1. We use your information to provide and personalize our services, process transactions, and deliver the products or services you have requested.
3. Communication:
4. 1. We may use your contact information to send you updates, newsletters, or promotional materials. You can opt-out of these communications at any time.
5. Improving Our Services:
6. 1. We analyze usage data to enhance the functionality and user experience of our website and services.

Security

The security of your personal information is our top priority. We implement industry-standard measures to protect against unauthorized access, disclosure, alteration, or destruction of your information. If we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way.

Sharing

We will not sell or otherwise provide the information we collect to outside third parties for the purpose of direct or indirect mass email marketing. We will disclose personal information and/or an IP address, when required by law or in the good-faith belief that such action is necessary to:

• Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on our company
• Protect and defend the rights or property of our Website and related properties
• Identify persons who may be violating the law, the rights of third parties, or otherwise misusing our Website or its related properties

Links

This Website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Consent

By using this Website/service, you consent to the collection and use of information as specified above. Please review this page frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. You must review the new Privacy Policy carefully to make sure you understand our practices and procedures.

You Choices

You have the right to control the collection and use of your personal information. You can update your preferences or opt-out of certain communications by contacting us at

[email protected].

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at [email protected].

By using our website or services, you agree to the terms outlined in this Privacy Policy.